Lynes Technologies

Happy Midsummer from all of us at lynes 🌸

Today most of Sweden trades their inbox for a pole in a field, herring on the table and that one relative who insists everyone joins in on "Små grodorna." We hope your weekend is full of exactly that.

Phones will be quieter, out-of-office replies will be working overtime, and that's exactly how it should be. Rest, recharge, and dance like nobody's watching (even though everyone is).

See you on the other side of the long weekend.

Glad midsommar! 💙

Everyone in our space is talking about AI right now. We went all in years ago, on AI agents, Contact Center and one single platform, and the bet is paying off.

lynes has been awarded the UC Nordic Growth Certificate. Only the top 5% of Swedish companies qualify, measured on the numbers that don't lie: revenue, growth, EBITDA margin and equity ratio.

In 2025 our EBITDA more than quadrupled, from SEK http://3.3M to SEK http://13.1M, and our margin went from negative to positive.

Talking about AI is easy. Growing profitably because of it is the hard part.

Customers and partners: this one's yours too. And we're just getting started. 🥳

Let's goo! 🚀

Curious about the details? Link's in the comments 👇

The other day we wrote about why Outlook and Gmail aren't enough as a ticketing system. Here's our take on the way forward. Not a revolution, just three logical steps.

Step 1. Leave the inbox. 🏃‍♂️‍➡️
Customer service needs a tool built for customer service. Not an email client with a few extra folders. That means traceability on every case, clear ownership and a history you can actually search.

Step 2. Bring your channels into one interface. ⏬
Your customers reach out by phone, chat, email and social. Your agents shouldn't have to jump between five tabs to reply. A contact center brings it all into one place, so you see the full customer journey and can collaborate in the same view regardless of channel.

Step 3. Add AI where it genuinely helps.🤖
Once the foundation is in place, AI becomes a lift rather than an experiment. It can handle the simple stuff, summarize long cases, suggest replies and take load off the team so the humans get time for what actually needs a human. That's when you scale without hiring at the same pace as you grow.

The good part is that each step works on its own. You don't have to do everything at once. But you do have to start somewhere. 🚀

Where on the ladder are you today?

March and April in lynes Contact Center.
Here’s what we shipped. And yes, the list got pretty long. 👇

– Undo sent email
– Automatic ticket assignment
– Unassignment when resolving tickets
– Treat reopened tickets as new
– New ticket handling settings per channel
– Automatic assignment on resolve per channel
– Smarter ticket titles from Answer Group calls
– AI-generated ticket titles based on call content
– Personal email signatures
– Variables for agent name, phone number, email and ticket number
– Drag & drop attachments directly into the email composer
– Attachment counter directly in the email editor
– Improved spam handling
– Spam score and custom threshold values
– Batch actions for spam
– Faster ticket navigation
– Shift-click to add a ticket to My Workspace
– Ctrl/Cmd-click to open a ticket in a smaller view
– Ticket title tooltip in the ticket list
– Warning and notification when emails are not delivered
– AI Suggest Reply directly in the email composer
– New metrics in Analytics
– Transferred calls in Analytics
– Waiting times in Analytics
– Call durations in Analytics
– Export to Excel and PDF

And yes, this is just for the Contact Center.

We are building lynes Contact Center at full speed, with one clear ambition:
to create the best Contact Center solution on the market for customer conversations.

March and April are done.
May is already in motion. 🚀