CCM

New publication: we took a robot outdoors and asked it to cross a busy street - to see what happens when it explains what it is doing vs does not explain what it is doing. This, then, is an attempt to examine explainable AI.

Service robot verbalization in service processes with moral implications and its impact on satisfaction Service robots are expected to become increasingly common. As their capabilities become more advanced, it is also expected that they would be involved…

Our most recently published article is about how service machines are perceived when they are idle. Yes, also an idle machine can be subject to perceptions. So providers of automatic services need to pay attention to what their machines are doing when they are not used.

What is it like to be idle versus busy for a service machine? Customers have since long received service from various machines, and this development is expected to accelerate when AI-powered synthetic agents—such as chatbots and embodied service robots—become m...