Alfa Support Services

Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins and remotely
Good troubleshooting and problem solving experience
Handle, triage and troubleshoot faults and service requests, perform First in fix and engage the right resolver groups
Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
Ensure all technical processes and security protocols are correctly followed
Manage and monitor team responses for jobs assigned to queues
Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed
Demonstrate commitment to improve knowledge base and service quality improvements on regular basis

SKILLS AND EXPERIENCE:

Proven experience in a Service Desk environment performing first in fix, triaging and also resolving level 2 and 3 technical issues (where possible)
Experience with desktop support, hardware, network and software installation and troubleshooting
O365 experience is essential for this opportunity due to the nature of the environment
Working in a large enterprise environment supporting customers over the phone and supporting the team with various desktop tickets
Excellent customer service is key
Good troubleshooting and problem solving experience
A proactive nature, an enthusiastic attitude and a genuine desire to help people;
IT Service Desk or other IT Clients Support role
Supporting a corporate Windows environment
Ability to work in a complex environment with clients and colleagues located across multiple sites

Desktop troubleshooting and request fulfilment:

Windows 10, Windows 7
Office 365 & Standalone Support
Printing
Software installation and troubleshooting
Network troubleshooting
Remote troubleshooting (where required)
Software and Hardware diagnostic skills and building/upgrading PC's

Resume at [email protected]

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.

QA Required in Indonesia, Japan, Korea, Russia, Bengal, USA, Vietnam, Canada, Australia, Netherland, Sweden, Belgium, Egypt, UAE, Saudi Arabia.

Resume at [email protected]
Please mention your current location.

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred