Global Investment

BPO services can be grouped into two major categories: Back Office and Front Office.

- Back Office BPO focuses on internal organizational functions that support core operations, such as finance, accounting, payroll processing, procurement, logistics, and document management. These processes are essential for business operations, though they don’t involve direct contact with the end customer.

- Front Office BPO, on the other hand, refers to activities that involve direct interaction with customers, such as call centers, customer support, help desks, marketing, and sales. Outsourcing these functions often requires extra attention to employee training, service quality, and consistency in customer experience.