BPO Free Training

Interview question:

What is the importance of having a second language?

- it can be a way for people in different places to understand each other.

- second language is important in understanding other people, since English is the international laguage, some people will use English as their second language. Being fluent in English language, helps us to understand in what we are trying to sa. Second language unites every nation, making our communication or conversation easier and understandable.

How do you deal with technical issues?

- It would depend on the situation. For example, the tech. issue is about the T. V. that was purchased by the customer, and he or she could not follow the manual instructions, then you can help them on how to operate the T. V.

You should give them clear instructions (step by step). You have to ask the model or brand of the T. V. that they have purchased, search it on Google so that you will be able to help your customers'.

- Never assume,
Be specific,
Set proper expectations,
Ask questions,
Give instructions (step-by-step)

- Clarify the issue by asking questions.
Ex: Mr cx if I got you correctly, you are having issues with your mobile data, am I correct?

Then, acknowledge the concern, and make sure to give assurance that you are there to help them. Advice customer that you are going to ask them couple of questions for troubleshooting purposes. Afterwards, give them step-by-step troubleshooting guide. Lastly, educate the customer on how to do basic troubleshooting.

Interview question :

What is the difference between change and improve?

Change means to replace something into something new. While Improve doesn't involve a complete change. It just need to make something better than it was before.

Change is the act or instance of making or becoming different It could be positively or negatively, you can change for the better or for the worst while improve is more on the positive side because it means an instance to make or becoming better, it exhibits growth or development

Interview question:

Do you believe that customer is always right?

I dont believe in that saying, because some customers will abuse the service that you can give, some customers will disrespect you and belittle you, but as we all know customer has their right to complain if they encounter some problems about our product which we can help them resolve their issue about our product. And we can make them feel valued by respecting them and understand why they are compalining about the product. And we should treat them right.

Yes , because if there is no costumer there is no costumer service thats why we need to provide what they need , be patient and give your 100% best to stay calm and think a soultion to there concern.