Job Hiring BPO

ISTA SOLUTIONS INC. is looking for an experienced Reports Analyst / Workforce Analyst.

You’ll be responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions.

Job Description:
* To provide support to Operations by providing reporting needs that meet client requirements
* Design and develop metrics and reports, dashboards and analyses to drive key business decisions
* Conduct large-scale data analysis and modeling to derive actionable insights
Review outputs for trends
* Work with team to conduct root cause analyses and communicate improvement recommendations

Skills Required:
* Required knowledge and experience in Excel, Power Point, Google sheets
* Coding experience with Javascript, Apps Script, SQL and/or BigQuery is a Plus
* Strong background in KPI Dashboards development and automation
* Strong visualization experience – charts, bars, images, dynamic reports etc.
* Some exposure to Procurement, Planning and Product Lifecycle Management functions
* Excellent Verbal and Written English Communication and skills
* Excellent analytical and problem-solving skills
* Self-driven, ability to work in a fast paced environment with minimal supervision

Compensation package includes a salary of 25,000 basic pay + 10% night differential + 3,500 attendance bonus and other benefits such as:
* Convertible to Cash Leave Credits
* Health Insurance with free dependents
* Annual Performance Appraisal

Interested candidates must be amenable to work onsite in either Makati or Mandaluyong on a shifting schedule

Makati: 4th Floor Maria Cornelia Building, Senator Gil J. Puyat Avenue, Makati City

Mandaluyong: 8th Floor Zentrum 500 Shaw Blvd., Mandaluyong City

Please send us a PM and indicate on the subject line the position you are applying for.

We are excited to announce that ISTA Solutions is expanding and currently seeking an HR - Employee Relations Specialist to join our team and help us manage our human resources and employee relations functions.

Responsibilities:
-Drafting Notices to Explain (NTE) or memorandums and representing company in administrative hearings.
-Assisting with inquiries from agents and operations via email and other communications.
-Managing employee relations and spearheading ISTA Solutions events and engagement activities aimed at promoting the company's core values.
-Collaborating with the HR department to develop, revise, and implement company policies
-Providing comprehensive support for human resources, employee relations, and administrative/clerical functions.

Minimum Qualifications:
-Graduate of BS Psychology, Human Resource Management, or any related course
-1 to 2 years of HR Generalist experience, preferably in a call center or BPO setup
-Experience in employee relations is required
-Extensive knowledge in handling government-related concerns
-Effective multitasker with strong interpersonal skills
-Willingness to work on-site and on a shifting schedule

Work Schedule: Mid shift or night shift, work hours will vary depending on business need.

Compensation Package:
-PhP 19,000 – PhP 21,000 basic pay
-10% night differential
-Attendance Bonus
-Convertible to Cash Leave Credits
-Health Insurance with free dependents*
-Annual Performance Appraisal

Location:
-8th Floor Zentrum 500 Shaw Boulevard, Mandaluyong City
-4th Floor Maria Cornelia Building Sen Gil Puyat Makati City

Please send us a PMand indicate on the subject line the position you are applying for.

We look forward to hearing from you!