Netplay, Inc. - NPI.ph

WE ARE HIRING!!
FRESH GRADUATES ARE WELCOME
Wiiling to work in Binondo Manila
please send your resume at [email protected]

We're hiring! Apply now.

Hiring!

Customer Service Support

General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities
•deal directly with customers either by telephone, electronically or face to face
•respond promptly to customer inquiries
•handle and resolve customer complaints
•obtain and evaluate all relevant information to handle product and service inquiries
•provide pricing and delivery information
•perform customer verifications
•set up new customer accounts
•process orders, forms, applications and requests
•organize workflow to meet customer timeframes
•direct requests and unresolved issues to the designated resource
•manage customers' accounts
•keep records of customer interactions and transactions
•record details of inquiries, comments and complaints
•record details of actions taken
•prepare and distribute customer activity reports
•maintain customer databases
•manage administration
•communicate and coordinate with internal departments
•follow up on customer interactions
•provide feedback on the efficiency of the customer service process

Education and Experience
• general education degree or equivalent
•knowledge of customer service principles and practices
•knowledge of relevant computer applications
•ability to type
•knowledge of administrative procedures
•numeric, oral and written language applications
•product knowledge

Key Competencies
•interpersonal skills
•communication skills - verbal and written
•listening skills
•problem analysis and problem-solving
•attention to detail and accuracy
•data collection
•customer service orientation
•adaptability
•initiative
•stress tolerance

Willing to work in Binondo, Manila
Shifting Schedule (Morning/Evening/Weekends)
with 2 days off

Interested applicants may send their resume at [email protected]

Thank you