SmartRecruitment.com - Smart Recruitment

Our client is looking for a VIP Retention Strategy Manager to lead high-value customer engagement and retention strategies across their iGaming operations in Malaysia.

This role is ideal for someone with strong experience in VIP management, CRM, or customer retention who understands how to build long-term loyalty with premium customers. You’ll be responsible for managing VIP segments, improving engagement strategies, and driving repeat activity through personalised retention initiatives.

We’re looking for someone who is relationship-focused, commercially strong, and highly experienced in managing high-value customers. Fluency in Mandarin and English is required, along with a strong understanding of VIP behaviour and premium customer experience. Experience in iGaming, luxury services, or hospitality is a strong advantage.

Send your CV to [email protected]

At SmartRecruitment.com, we connect top experts with leading companies in iGaming.

Our client is looking for a relationship-driven VIP Retention Strategy Manager to develop and execute strategies that enhance engagement, loyalty, and retention among high-value players across the Thai market.

This role is ideal for someone with experience in CRM, VIP Management, Customer Retention, Account Management, Luxury Sales, or similar customer-focused environments.

We're looking for someone with proven success managing high-value customers, a strong understanding of VIP customer behaviour, and excellent stakeholder management skills. Experience within iGaming is highly desirable, although candidates from online entertainment, luxury retail, hospitality, or premium membership businesses will also be considered. Fluency in English and proficiency in Thai are essential, along with at least 2 years of experience working with the Thai market.

Send your CV to [email protected]

At SmartRecruitment.com, we connect top experts with leading companies in iGaming.

Our client is seeking an experienced Project Manager to lead business-critical projects across their iGaming operations.

This role is ideal for someone who enjoys working at the intersection of business, technology, and partnerships. You’ll be responsible for managing multiple projects, coordinating integrations with game providers, PSPs, aggregators, and third-party platforms, while ensuring alignment with commercial objectives and business priorities.

We're looking for someone with strong project management experience within the iGaming industry, preferably from a B2B casino platform, gaming supplier, or aggregator environment. Experience with strategic partnerships, API-based integrations, regulated gaming markets, and stakeholder management will be highly valued. Fluency in English is required, while additional languages such as Russian are considered a strong advantage.

Send your CV to [email protected]

At SmartRecruitment.com, we connect top experts with leading companies in iGaming.