Avvio

Looking for Sales Agent with experience (CSR).

*Work from home
*Night-Shift
*Based Pay plus commission
*Salary TBD during the interview

Core Duties and Responsibilities:

Develop strong customer relationships and will be responsible for resolving customer queries through phone (OUTBOUND AND INBOUND CALLS), e-mail and chat in a fast and professional manner
Create a positive company experience for the customer, vendors, and suppliers
Provide accurate information about the company’s products or services including their platform and answering questions
Escalation of technical support issues when encountered
Manage and take ownership of the resolution process for all customer related issues to final resolution
Keep confidential records and financial information private and secure
Record details of customer contacts and action taken – document in systems and use tickets
Other duties may be requested for support including administrative and testing of platform and system

Required Skills

- Data encoding
- Ability to quickly articulate technical and service values to solve issues
- Ability to learn quickly and maintain a current, comprehensive knowledge of client’s products and services - including their platforms and systems
- Ability to effectively navigate through multiple web applications and multiple chat sessions simultaneously in a prompt, friendly and professional manner
- Strong phone handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work under pressure and deadlines in a fast-paced environment
- Strong analytical and organizational skills
- Strong problem-solving skills
- Team-player and adaptable
- Energetic and positive, with the ability to work independently a within the team
- High attention to details

Qualifications:

- Knowledgeable in handling multiple queries and familiar with ticketing systems
- Excellent English skills both oral and written
- Preferably with in experience in the telecommunications companies
- Minimum high school diploma. Post-secondary preferred
- Previous customer service experience
- Adaptable, fast learner with the ability to creatively find customer solutions
- Flexibility in shift schedules and work hours
- Computer, high speed internet connection, head-set and quiet workspace