NexLogic

We are thrilled to announce a fantastic job opportunity at Nexlogic/Cloudnet that could be a perfect fit for you.

Position: Technical Support Engineer I

Job Description:

As a Technical Support Engineer, you will be a crucial member of our expanding team, playing a pivotal role in delivering exemplary customer support for Internet connectivity, IPTV, and Hardware/Software issues and outages. Your responsibilities will include diagnosing and resolving connectivity issues, processing call transactions, and monitoring network and system servers.

Key Responsibilities:

1. Provide exceptional customer support for Internet and IPTV-related issues and outages.
2. Process and log call transactions using designated ticketing system software.
3. Identify solutions to network software and hardware issues.
4. Diagnose and troubleshoot technical issues, including account setup and network configuration.
5. Swiftly understand the root of the problem by asking targeted questions.
6. Track computer and network issues through to resolution within agreed time limits.
7. Guide clients through issue resolution via phone, email, or chat.
8. Escalate unresolved issues to the appropriate internal teams.
9. Provide prompt and accurate feedback to customers.
10. Reference internal databases or external resources for precise tech solutions.
11. Ensure accurate logging of all issues.
12. Prioritize and manage multiple open issues simultaneously.
13. Follow up with clients to ensure IT systems are fully functional after troubleshooting.
14. Prepare accurate and timely reports.
15. Document technical knowledge in the form of notes and manuals.
16.Maintain strong relationships with partners and clients.

Qualifications & Skills:

1. Bachelor’s degree in information technology, Computer Science/Engineering, ECE, or a related field.
2. Minimum of 1 year of experience as a technical support engineer in the ISP/CATV/IT or related field.
3. At least 1 year of hands-on experience in computer networking and system servers.
4. Willingness to learn and thrive in high-pressure environments.
5. Additional certifications in Microsoft, Linux, Cisco, Mikrotik, or similar technologies are a plus.

For more information about our company, please visit our website at https://www.nexlogic.ph.

Interested applicants are invited to send their comprehensive resumes to [email protected].

Work Location: Silang, Cavite / Pulilan, Bulacan

Join our dynamic team and be part of our growth! Your expertise can make a difference. Apply now! See less

Digital divide is taking on new forms even as gaps narrow. Track 15 years of progress towards The Broadband Commission's Advocacy Targets for 2025 in this first report from the series https://www.broadbandcommission.org/publication/state-of-broadband-2025/advocacy-targets/

𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐍𝐞𝐰𝐬! 🎉 𝐍𝐞𝐱𝐥𝐨𝐠𝐢𝐜'𝐬 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐒𝐡𝐨𝐫𝐭𝐥𝐢𝐬𝐭𝐞𝐝 𝐟𝐨𝐫 𝐆𝐥𝐨𝐛𝐚𝐥 𝐖𝐒𝐈𝐒 𝐏𝐫𝐢𝐳𝐞𝐬 𝟐𝟎𝟐𝟓!

Thrilled to announce that Nexlogic's Community Connect initiative has been shortlisted for the prestigious WSIS Prizes 2025!

This recognition comes from the UN's World Summit on the Information Society (WSIS), celebrating projects using ICTs for sustainable development worldwide.

We're incredibly honored to represent the Philippines as a nominee in 𝐂𝐚𝐭𝐞𝐠𝐨𝐫𝐲 𝟏𝟏: 𝐄-𝐞𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭. We might be the first private Filipino company 🤩 nominated!

What does Community Connect do? We're bridging the digital divide by bringing vital fiber internet access to over 50,000 individuals in low-income households in the Philippines. This connection unlocks life-changing opportunities in education, healthcare, remote work, and overall community empowerment. 💻🌍💡

A huge thank you to our passionate team, dedicated 𝐋𝐆𝐔 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬, and the amazing communities we serve. This nomination is a testament to our shared vision! 🙏
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Let's Rally for Team Philippines!

𝐇𝐨𝐰 𝐭𝐨 𝐕𝐨𝐭𝐞:

1. Go to the official WSIS voting portal: https://bit.ly/2025wsisvote and click 𝐋𝐨𝐠𝐢𝐧 and then “𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐚𝐬 𝐍𝐞𝐰 𝐔𝐬𝐞𝐫.”

2. Confirm your registration via the link sent to your email.

3. Return to the WSIS website ( https://bit.ly/2025wsisvote ) and log in.

4. Click on “𝐕𝐨𝐭𝐢𝐧𝐠 𝐅𝐨𝐫𝐦.”

5. Select Category - 𝐀𝐋 𝐂𝟕 𝐄-𝐞𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭

6. 𝐕𝐨𝐭𝐞 𝐟𝐨𝐫: 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐂𝐨𝐧𝐧𝐞𝐜𝐭: 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧 𝐯𝐢𝐚 𝐋𝐨𝐜𝐚𝐥 𝐀𝐫𝐞𝐚 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐬

7. Click “𝐌𝐲 𝐕𝐨𝐭𝐞𝐬” to verify your selections.

The deadline for voting is 30 April 2025 at 23:00 Geneva time (that's May 1st, 5:00 AM Philippine Time).

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𝐀𝐬 𝐨𝐧𝐞 𝐅𝐢𝐥𝐢𝐩𝐢𝐧𝐨 𝐧𝐚𝐭𝐢𝐨𝐧, let us take pride and once again bring the Philippines to the international stage! The WSIS Prizes contest, hosted by the 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐔𝐧𝐢𝐨𝐧 (𝐈𝐓𝐔), recognizes initiatives advancing sustainable development through ICTs. Winning projects will be announced during the WSIS+20 High-Level Event on 8 July 2025.

𝐒𝐡𝐚𝐫𝐞 𝐭𝐡𝐞 𝐠𝐫𝐞𝐚𝐭 𝐧𝐞𝐰𝐬 𝐚𝐧𝐝 𝐜𝐚𝐬𝐭 𝐲𝐨𝐮𝐫 𝐯𝐨𝐭𝐞 𝐧𝐨𝐰! 𝐋𝐞𝐭'𝐬 𝐜𝐡𝐚𝐦𝐩𝐢𝐨𝐧 𝐅𝐢𝐥𝐢𝐩𝐢𝐧𝐨 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫!

Microsoft faced a major global outage that affected several of its critical services, including Microsoft 365, Teams, and other cloud services. The disruption began on July 19, 2024, and continued for several hours, impacting users worldwide.

The root cause of the outage was linked to a problematic update from the cybersecurity firm CrowdStrike. This update inadvertently caused widespread IT issues, affecting not only Microsoft's services but also other major businesses and sectors globally, including banks and airlines. Microsoft worked swiftly to mitigate the impact by redirecting traffic and restoring services progressively.

During the outage, users experienced difficulties accessing essential tools such as the Microsoft 365 admin center, Microsoft Teams, Microsoft Fabric, Microsoft Purview, Power BI, and Viva Engage and other services.