Coach Sommie

Available offer

CL7 1195-Operations Management
Service Delivery Ops Manager
Project Location: Cyberpark Tower 1. Shift Schedule: shifting

Key Duties and Responsibilities: Manages platform experience teams operating in shifts

Responsibilities:
• Meeting metrics
• Improve operating efficiency
• Develop people
• Develop relationship with client counterparts
• Manage contract terms and conditions
• Coordinate and manage assigned capability roles

Skills and Qualifications:

• At least 5 years supervisory experience
• Management reporting experience
• Managing measured productivity of team
• Experience managing productivity-driven operation
• Can demonstrate flexibility and agility to changing client needs
• Strong leadership skills
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong analytical skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work straight night shift and overtime; or swing shift.
• General knowledge of human resources policies and procedures
• Ability to organize staff and supervise workload for maximum efficiency