Ohms Security Systems Integration

We are Hiring !

Technical Support Technicain/Engineer for
Access Control, CCTV, FDAS , BGM/PA and BMS.

Applicant who is capable of travelling to Manila and Bohol Project is a plus.

PM us for interested.
Office Location: Ohms Security Systems Integration , Tayud Consolacion Cebu.

A Story written 8 Months ago and become Reality. Ohms Security Systems Integration is Back to the land of Chocolate Hills.

Thank you for Trusting us.
South Palms Resort Panglao

URGENT HIRING!

Technical Support Engineer Cebu Base.
Interested Applicant May send your Resume to [email protected]

Job Summary
The Technical Support Engineer for OHMS Security Systems Integration will be the subject matter Expert for video surveillance and Security Systems. They will have the responsibility to work closely with our clients and projects for problem solving, product training, sales support, and field support. The ideal candidates will be highly experienced in providing excellent customer service and problem escalation/resolution.

Duties & Responsibilities
-Provide technical support and resolutions on Hardware and Software related issue through onsite and phone support.
-Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction.
-Capture and document all aspects of the customer interaction.
-Understand and consolidate customer demand for Systems. Working closely with high support line: R&D team, Expert Service and Delivery team, and Product Team.
-Cooperate with the sales team to analyze the practical needs of customers, and to produce a complete project plan and also seek possible solutions.
-Develop knowledge base content for technical team and customers.
-Perform product inspection, test and troubleshoot returned products.

Competencies
-Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
-Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
-Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
-Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
-Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
-Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Required Education and Experience
-Experience in Security Systems/Video Surveillance industry or related industry is required.
-Minimum Education: College Degree/Vocational/Diploma
-Proficient in Microsoft Office and Computer fundamentals
-Knowledge of wired and wireless networking including access points, managed and unmanage switches.
-Must be self-motivated with a strong sense of urgency.
-Detail orientated with a focus on customer service.

“The best teamwork comes from men who are working independently toward one goal in unison.” – James Cash Penney, Founder

We are the OSSI Family. Thankful, grateful, and truly blessed. Happy holidays, everyone!