PH Training and Consultancy

𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗿𝗲𝗻’𝘁 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺—𝗵𝗼𝘄 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗿𝗲𝘀𝗽𝗼𝗻𝗱𝘀 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗶𝘀.

Every unresolved complaint can cost your business trust, loyalty, and future opportunities. But with the right system and skills, complaints can become powerful opportunities to improve customer experience and strengthen your brand.

Join our training:
“𝗛𝗼𝘄 𝘁𝗼 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁”

🗓 July 8, 2026 (Wednesday)
🕐 1:00 PM – 5:00 PM
🌐 Live via Zoom

🔥 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗴𝗮𝗶𝗻:
✔ Master proven complaint resolution techniques
✔ Build confidence in handling difficult situations
✔ Reduce escalations and protect your brand reputation

⚠️ The way your team handles complaints today can define your business tomorrow.
👉 Reserve your slot now before registration closes:
https://forms.gle/jeoAXsog9fWFbQ8M7

📌 𝗖𝗢𝗨𝗥𝗦𝗘 𝗢𝗨𝗧𝗟𝗜𝗡𝗘

𝗦𝗘𝗦𝗦𝗜𝗢𝗡 𝟭: Understanding the Complaint Management Framework
• General Complaint Management Process
• Complaint Management System and Approaches
• Standards and Policies

𝗦𝗘𝗦𝗦𝗜𝗢𝗡 𝟮: Competencies in Complaint Management
• Knowledge, Skills, and Attitude in Handling Complaints
• Roles and Levels in Complaint Management
• Active Listening Skills
• Problem Solving and Decision-Making
• DOs and DON’Ts in Handling Complaints

𝗦𝗘𝗦𝗦𝗜𝗢𝗡 𝟯: Using Complaints for Continual Improvement
• Finding Value in Complaints
• Integration and Implementation

💡 Want continuous learning & exclusive perks?
𝗕𝗲𝗰𝗼𝗺𝗲 𝗮 𝗣𝗛 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗠𝗲𝗺𝗯𝗲𝗿:
https://ph-onlinecourses.com/ph-connect-membership/

📩 𝗡𝗲𝗲𝗱 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺?
Let’s design one for you:
https://forms.gle/Fa9MqQrrvJR95DqE7

📅 𝗩𝗶𝗲𝘄 𝗼𝘂𝗿 𝗳𝘂𝗹𝗹 𝟮𝟬𝟮𝟲 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿:
https://tinyurl.com/PHTCCalendar

📢 𝗦𝘁𝗮𝘆 𝘂𝗽𝗱𝗮𝘁𝗲𝗱:
🔹 Viber Community: https://tinyurl.com/PHTCViber
📞 0927-408-8136 / 0926-027-1114
🌐 https://phtrainingandconsultancy.com

✨ 𝐑𝐞𝐚𝐥 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠. 𝐑𝐞𝐚𝐥 𝐢𝐦𝐩𝐚𝐜𝐭. 𝐑𝐞𝐚𝐥 𝐫𝐞𝐬𝐮𝐥𝐭𝐬.

Thank you to everyone who joined our previous session of 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬 𝐨𝐟 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐢𝐨𝐧! Your positive feedback and inspiring testimonials motivate us to continue delivering practical and impactful learning experiences for today’s leaders and supervisors.

📌 Here’s what participants appreciated most:
✔️ Practical supervisory strategies they can immediately apply
✔️ Effective communication techniques for managing teams
✔️ Real-world approaches in handling conflict and motivating employees
✔️ Engaging discussions and actionable leadership insights

🚀 Missed the previous session? Here’s another opportunity to strengthen your supervisory and leadership skills!

Join our upcoming webinar:
𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬 𝐨𝐟 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐢𝐨𝐧 𝐟𝐨𝐫 𝐁𝐞𝐭𝐭𝐞𝐫 𝐓𝐞𝐚𝐦𝐬 & 𝐁𝐞𝐭𝐭𝐞𝐫 𝐑𝐞𝐬𝐮𝐥𝐭𝐬!

🔹 𝐀𝐌 𝐒𝐄𝐒𝐒𝐈𝐎𝐍: Core Communication Skills for Effective Supervision
🔹 𝐏𝐌 𝐒𝐄𝐒𝐒𝐈𝐎𝐍: Supervisory Skills in Conflict Management and Employee Motivation

🗓️ 𝐌𝐚𝐲 𝟐𝟖, 𝟐𝟎𝟐𝟔 (𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲)
🕐 9:30 AM – 4:30 PM
📍 Online via Zoom

📌 Register here: https://forms.gle/GG9u7qZKNbGQexB1A

✨ Build stronger teams, improve workplace relationships, and become a more confident and effective supervisor.

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐏𝐇 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐌𝐞𝐦𝐛𝐞𝐫 today and enjoy exclusive learning access, free webinars, and special discounts!

🌐 Register here: https://ph-onlinecourses.com/ph-connect-membership/

Looking for a customized training for your team?
We offer exclusive in-house training tailored to your organization’s needs, available virtually or face-to-face.

📩 Send your inquiries here: https://forms.gle/Fa9MqQrrvJR95DqE7

You may also check our 2026 training calendar here:
https://tinyurl.com/PHTCCalendar

📢 Stay Updated on Promos & Training:
🔹 Join Our Viber Community: https://tinyurl.com/PHTCViber

📞 Call: 0927-408-8136 / 0926-027-1114
📧 Email: [email protected]
🌐 Website: https://phtrainingandconsultancy.com

𝟐𝟓𝐭𝐡 𝐑𝐞𝐜𝐨𝐫𝐝𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠

𝐘𝐨𝐮𝐫 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐬 𝐬𝐡𝐨𝐮𝐥𝐝𝐧’𝐭 𝐛𝐞 𝐜𝐨𝐬𝐭𝐢𝐧𝐠 𝐲𝐨𝐮 𝐭𝐢𝐦𝐞, 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞.
Stop losing time to disorganized files. Master the essentials of Document Control and take command of your organization’s records in our upcoming session.

📅 Date: July 15, 2026 | Wednesday
🕒 Time: 1:00 PM - 5:00 PM
🌐 Online via Zoom
🔗 𝐑𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐋𝐢𝐧𝐤: https://forms.gle/xZfFBu9VLHT6iLEe9

𝐖𝐡𝐚𝐭’𝐬 𝐢𝐧 𝐬𝐭𝐨𝐫𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮?
Learn how to identify, create, maintain, and dispose of quality records properly.
Implement a solid document control system for better compliance and workflow.

𝐂𝐨𝐮𝐫𝐬𝐞 𝐎𝐮𝐭𝐥𝐢𝐧𝐞:
• Session 1: Records Management
📂 Identification, Creation, and Maintenance of Records
📂 Inventory, Transfer, and Disposition of Records

• Session 2: Document Control
📝 Document Control System
📝 Authorization and Distribution

Don't miss the opportunity to streamline your records and enhance your document control systems!

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐏𝐇 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐌𝐞𝐦𝐛𝐞𝐫 today and enjoy exclusive learning access, free webinars, and special discounts!
🌐 Register here: https://ph-onlinecourses.com/ph-connect-membership/

𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐞𝐝 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦?
We offer exclusive in-house training tailored to your organization’s needs, available virtually or face-to-face.
Send your inquiries here: https://forms.gle/Fa9MqQrrvJR95DqE7

You may also check our 2026 training calendar here:
https://tinyurl.com/PHTCCalendar

📢 𝐒𝐭𝐚𝐲 𝐔𝐩𝐝𝐚𝐭𝐞𝐝 𝐨𝐧 𝐏𝐫𝐨𝐦𝐨𝐬 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠:
🔹 Join Our Viber Community: https://tinyurl.com/PHTCViber
📞 Call: 0927-408-8136 / 0926-027-1114
📧 Email: [email protected]
🌐 Website: https://phtrainingandconsultancy.com