Financial Dispute Resolution Service

A young couple paused their plans after believing a break fee would cost them thousands.

Fast forward a year and they find out zero break-fees applied on their home loan.

Did they get bad advice?

Find out more in this Mortgage Broker case study 👀💵🔎
https://fdrs.org.nz/resources/case-studies

We supported our 1136 members to resolve 842 complaints.

Here is a selection of feedback from our members this year.

We received 842 complaints in 2024/2025, increasing by 92.2% from last year!

The great news is that 94% were resolved or closed during our early, informal process.

Use long, strong and unique passwords. They can take billions of years to crack.

Despite cyber crime getting worse, only 42% of New Zealanders say they feel vulnerable to online attacks. This means many New Zealanders aren’t taking smart, simple actions to keep themselves and their personal information secure online.

Take a moment to own it! This Cyber Smart Week FDRS are supporting Own Your Online by encouraging you to create unique passphrases of four or more words for each of your accounts – start with your banking, email and social media accounts.