Unifone RBI

We're transitioning to our new page, Unifone NZ. Here you'll be able to see what's going on, bundle alerts, community stories and much more.

We look forward to seeing you there! :D

Now that we are back at Level 2 until Friday 14 August 2020 we'd like to advise our customers and anyone wanting to contact us of the following:

Our offices at 130 Kaikorai Valley Road, Dunedin and 26A Clyde Street Balclutha have QR codes in prominent areas. We need all visitors to scan the QR code before entering these offices. Once inside the building, please wait in the foyer area for someone to meet you. If you don't have the means to scan the QR code, or don't wish to, you can call or email us to discuss your needs.

If we are talking with you about arranging work at your home and business we will also ask you about your COVID19 status. Please help our team to provide or maintain your service by answering these questions.

If our field staff visit our home we ask that you respect our social distancing requirements. All our team are ready and able to provide service in a safe manner and we need you to do your part as well.

Unifone and COVID-19
The safety of our customers and staff are our paramount concern in preparing our response.

Unifone’s management are closely monitoring official channels such as the Ministry of Health’s website to inform our decision-making processes during the COVID-19 crisis.

If you call in to our support line and our staff think a technician visit to your home may be required they will ask a series of questions to find out whether you are in isolation or ill. Our field technicians may also ask the same questions before attending. We thank you for your understanding and cooperation in answering these questions.

Effective immediately we are taking the following steps to minimise the chance of COVID-19 transmission.

1. Our Dunedin and Balclutha offices are open but please contact us by phone or email rather than calling in. You can communicate with us through our website www.unifone.net.nz
or on 0800894114

2. Our customer portal my.unifone.net.nz is available to check the balance of your account, data usage for 3G/4G customers and call records for phone customers.

3. Our staff have been asked to stay at home if they are ill.

4. We have adopted all Ministry of Health recommendations regarding social distancing and hygiene.

5. We are ready and able to from home rather than from our offices if we need to.

6. We are checking with our customers about their travel and health status before entering their property and will rebook the appointment until medical clearances have been given or self-isolation periods have elapsed.

Home

We've got free wifi at the Papatowai Challenge this year thanks to Unifone - one of our fantastic 2020 sponsors.

Don’t forget early bird entries close tonight.