StrataNet

Dear Customers,

This is to advise all our wireless based customers that due to the severe weather impact, we are currently facing outages across multiple sites (mainly North of Auckland). While some of the sites have switched back to battery backup, in case of power outages, some sites have not due to equipment failure while a few are facing other equipment related issues.

We would like to assure you that our crew is working hard to rectify these outages as swiftly as they can. At this stage, we don't have a fixed ETA due to the severe conditions, but we will keep you updated as soon as we have one.

We appreciate your patience.

Regards,

StrataNet Team

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Dear Customers,

Due to the recent bad weather, our Kawau Island tower has suffered a power outage since Friday (27th Jan). And unfortunately our battery backup has also gone down since yesterday taking the site offline. We have been continuously trying to log a fault with Vector regarding the outage, however, due to vector being inundated with huge amounts of calls, this has proven to be futile.

We endeavor to bring the site online as soon as possible. But the weather conditions are making it difficult. We apologize for this inconvenience and will update you with a course of action should the power is not resolved.

Regards,

StrataNet Team.

**update** We have managed to get an update from vector. They gave to replace a power pole. However due to access and logistics an estimated restoration time is tomorrow (31st Jan) afternoon. We will continue to monitor the situation and update you once again as soon as we have any more details.

Dear Customers,

This is to inform our Puhoi (J Tolhopf Rd) based customers that we have resolved the issues affecting the Puhoi tower as of this afternoon. We apologize for the late response on this issue. In future, we will be putting redundant options on the tower to keep the tower online in case the primary fails (cause of the current issues) and standardizing the tower setup as to our current standards.

If you're still facing issues, please let us know as soon as possible.

Regards,
The StrataNet Team