Penberthy

Empathy and integrity run deep with Trudy and Anne-Marie, in our claims team.

Because no two claims are the same and at claim time there is stress, vulnerability and uncertainty, Trudy and Anne-Marie start with the most important first step – listening.

As Trudy says “Our approach is centred on being genuinely present for our clients and taking the time to understand what they’re going through. We listen carefully, build trust, and provide support that reflects their individual needs and circumstances. From there, we’re able to advocate for them in a way that is thoughtful and practical.”

When clients are at their most vulnerable, that’s when the Penberthy difference shines through. Anne-Marie says it’s about going above and beyond.

“Every client situation is different, and they need genuine empathy, support and effective advocacy. It's about repaying our valued clients for the trust they placed in us when they took out the insurance policy.”

Outside of work their personalities are just as strong from Anne-Maries unwavering loyalty to the Springboks to Trudy’s love of grassroots rugby and sport in all forms. That sense of connection, teamwork and loyalty naturally carries through into the way we work together and care for our clients.

Trudy’s been with us for 7 years, Anne-Marie 3. And when we asked them what they enjoy most about their work, they both agreed. “Our values align with Penberthy’s. It’s different to anywhere else we’ve worked. The family values here run deep and flow directly through to our clients.”

They reckon they’re proud to work here. Well - we’re mighty proud too – proud that they’re part of our team.
https://penberthy.co.nz/

Most people don’t think about healthcare access…until they suddenly need it.

But across New Zealand, longer GP wait times, specialist delays, and pressure on the public system are becoming a growing reality. And when illness affects you, your partner, your family, or a key person in your business, the impact is often far bigger than just the medical issue itself.

In this article, https://penberthy.co.nz/newsletters/penberthy-newsletter-vol-1/ -one, we unpack why Medical Insurance matters more than ever, for individuals, families and businesses alike.

There are moments in life where things shift.
▪️Buying a home.
▪️Growing a business.
▪️Protecting what you’ve built.
▪️Making decisions for your family’s future.

They don’t always feel big at the time. But they carry weight. And it’s often in those moments that the right advice matters most, not just for now, but for what comes next.

At Penberthy, this is where we sit. Beside you, through the decisions that shape what matters most.
https://penberthy.co.nz/

Yesterday morning our team came together for a Pink Ribbon Breakfast Morning Tea, and thanks to the generosity of our amazing team we surpassed our $500 goal for this incredibly important cause.

Breast cancer continues to impact thousands of Kiwi families every year. It’s frightening to think that around 10 women are diagnosed every day, and more than 650 people lose their lives annually.

At Penberthy, we believe it’s important to sometimes down tools and take a moment for causes that touch so many lives. Causes that affect families, friends, workmates and communities all around us. Yesterday was about It was about showing support, creating conversation, and standing alongside, in some small way, the many Kiwi women affected.

A huge congratulations as well to Kendall, who was the lucky winner of our fundraiser hamper draw!