Digital Marketing Trans

BRAND MONITORING, SOCIAL LISTENING & FACE BOOK MARKETING RESPONSE

Listening. It's a key differentiator between traditional and social-media marketing. To be socially acceptable in today's marketplace doesn't mean shouting the loudest or advertising the most. But to listen, one must first know where people are talking.

At digital marketing trans, we leverage social-media monitoring to help you unearth the platforms that your target consumers are using to converse about you. That means you get real-time monitoring of the social Web to:
• Determine demographic insights
• Uncover sentiments about you and your competitors
• Identify key influencers and brand loyalists
• Gauge customer satisfaction
• Equip crisis communications after a public-relations incident or recall
• Manage your brand's reputation online
• Address internal resources and needs, such as product/service development
We use industry-leading tools to discover and track those brand-driven and purchase-influencing social conversations, from impressions to mentions. Those tools enable us to create easy-to-understand reports based on the social-media insights we glean. In turn, you can improve problem areas, your overall customer experience and more.

SOCIAL RESPONSE & ENGAGEMENT

If you want to do more than listen to your social customers by participating in the conversation, we offer social-response services in a customer-care environment, so you can reply to a face book page about an issue or a question posted on Facebook.

Several of the brands we represent are industry leaders in customer care, but you'd never know that we're the people behind the scenes. We're cool with being transparent because it's about your brand and customers. We apply that same level of professionalism to help brands engage consumers in meaningful ways via social media.

To do that, we aim to understand your customers, identify your goals and more, all backed by best practices and customer-care experience. Then, we interact with customers on your behalf, resolving their conflicts, driving