Growth Hub

Sure! Here's an explanation of the flier content:

Flier Explanation

The flier features a quote by Tony Hsieh, a well-known entrepreneur and customer service visionary, which says:

"The best customer support is when the customer doesn't need to call you, but when they do, you're there to help."

This quote emphasizes the importance of proactive and responsive customer support. It suggests that the most effective customer service is not just about responding to problems quickly, but about creating systems, products, or services that minimize the need for customers to reach out in the first place.

However, when customers do contact support, it's crucial that the team is readily available, empathetic, and capable of resolving issues promptly. This builds trust and long-term loyalty.



# CX effect

Interswitch: Revolutionizing Career Fairs

As a fintech enthusiast, I recently attended Career Fair 2.0, traveling three hours interstate to be a part of this transformative event.

Unlike traditional career fairs where multiple companies pitch to attendees, Interswitch, the parent company of Verve and Quickteller, stood out by opening its doors to tech enthusiasts interested in revolutionizing e-commerce payments in Africa.

However, as a CX specialist, I noticed the absence of a dedicated booth for the customer experience team. As a key component in enhancing products, it is essential to provide CX personnel with a platform to engage with like-minded professionals.

At CXeffect, we celebrate customer support superstars, and I invite all customer support, service, and experience experts to join our community and connect with fellow professionals.

Kweekatel Consults Services Limited partners with Growth Hub

What a grand finish!

Kweekatel internship program (KIP), a week long Customer support training came to a grand close today with a sign off event in Lagos,Nigeria.

Oladejo Romoke, Lead trainer at Growth Hub and class mentor, KIP, encouraged all students to put their learning into practice and to keep doing their best in providing world class support to customers.

Kweekatel also announced it will be engaging over 10 participants as interns in the coming week.

POV: Keep learning, growing and thriving.