Temitope Bamidele.

‎Let’s be honest. Not every “rude” staff member is just under-trained, some are just in the wrong job.
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‎You don’t need yet another course or workshop, you need a replacement.
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‎You’ve sent them for 3 training sessions, 2 webinars, and 1 TED Talk... and yet, they are still greeting customers like it’s a funeral. That's like the most basic customer service practice and they don't even do it right, turning your customers away right at the door.

‎No eye contact. No empathy. No energy.
‎They’re killing your business softly, one bad attitude at a time.
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‎Training can polish a gem, but it can’t fix a stone that doesn’t want to shine.

The last training session you paid for, what came of it? ‎It now seems like the Trainers are not good or expert enough.
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‎Sometimes, the best service decision isn’t more learning, it is unlearning someone from your team.
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‎There is a difference between an employee that needs help and one that needs handover.
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‎Because excellent customer experience starts with the right people.
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‎Refining African customer experience, one brand at a time.
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Let me guess…

You’ve changed your Receptionist 4 times this year.

You’re tired of shouting.

“You people don’t have sense!” is now your morning anthem. 😒

But what if… it’s not your people?

What if your system is setting them up to fail?

No SOPs.

No proper onboarding. I mean your last Receptionist resumed same day you interviewed her.

No clear service flow. No internal training. No performance monitoring. No feedback structure.

Then one small mistake becomes a big wahala.

And you blame “attitude” instead of the stress you’ve designed into the job.

Before you fire Grace again, go and fix your backend.

Because great customer experience is built on systems, not vibes.

Do you need help fixing yours?