Cx-PRACTICE

https://youtu.be/Cr_-xnWnEbk

The 1900s phrase and ideology that 'The Customer Is Always Right' is as fallacious as it is misguiding. I've heard arguments that it shouldn't be taken literally but, it still is. Today, the fear of backlashes has made many , , , etc. paranoid about how to handle customers they would rather not serve. That puts who interface with customers under incredible pressure as well. It's 2020. Customers Are Not Always Right, and we should change the narrative rather than keep trying to spin it.

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