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Virtual cards aren’t the problem. The process is.

As Stuart Davenport shared during our GBTA conversation with Neil Fyfe, virtual cards are proven, successful, and widely adopted across much of travel. So why do hotel payments still lag?

It’s all about process consistency. Every hotel can process a virtual card, but the experience varies by property, system, and even the front desk agent.

For an industry built on seamless experiences, this variability is more than a friction point. It’s a missed opportunity for efficiency, traveler satisfaction, and financial control.

Our takeaway?

✅ Standardizing how new tech is used across the ecosystem is just as important as introducing it.

Watch the full GBTA conversation to see how Conferma and BCD Travel are making that happen here: https://dojo.live/interviews/beyond-the-booth-gbta-2025-with-confermas-stuart-davenport-and-bcd-travels-neil-fyfe/

The future of expense management in travel is intelligent and it's now!

As Chris Nemeth from BILL shared with us at GBTA, AI is reshaping how payments and expenses are handled:

✅ Auto-coding transactions to the right department or cost center
✅ Seamlessly syncing with accounting software
✅ Delivering full, real-time visibility into spending

For travel leaders, this means empowering teams to focus on strategic decisions rather than manual processes.

In managed travel, friction is the default and for too long, AI was just a buzzword promising to fix it.

That’s changing.

At , we sat down with Sam Hilgendorf, CIO at Fox World Travel, to explore how Colby, their new conversational AI assistant, is bringing clarity and simplicity back to business travel.

Instead of a chatbot, Colby acts like a true assistant - one that understands policy, empowers travelers in the moment, and lifts the burden off travel managers.

🎯 Why it matters:
– Group travel is messy, especially with unprofiled travelers and fragmented payments
– Unused tickets = lost money, and too often, lost visibility
– And traditional booking tools are frustratingly hard to use

If you're serious about building a better travel experience with fewer clicks and more context, this episode is for you.

Watch the full conversation with Sam here: https://dojo.live/interviews/beyond-the-booth-gbta-2025-with-fox-world-travels-sam-hilgendorf/