Finoko

For hotel groups, the #1 reason IT benchmarking fails is simple: inconsistent classification.

One property books Wi-Fi under Rooms, another under IT, a third under Admin—so comparisons become meaningless. USALI solves this only when you standardize:

a benchmark expense structure for IT & telecom

written allocation rules

a contract register (renewals, FX, indexation, SLA)

a monthly rolling forecast process

In the full Finoko article, we show how CFOs can turn the IT & telecommunications department budget into a comparable, controllable model across properties.

Poll question: Do you have a single USALI mapping across all hotels in your group—yes or not yet?

Hotel finance teams: quick check 👇
When you issue points…

for a member entitlement (benefit promised by the program)

for a promotion (double points / bonus campaigns)

for service recovery (apology for a service failure)

…do you report them in three different places, or do they all end up as “Marketing”?

USALI 12 expects you to separate these categories so owners can see what’s really happening. Where do you see the biggest confusion in your monthly close?