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What is an ERP?
ERP is short for ‘Enterprise Resource Planning.’ ERP is the latest business information technology tool in the corporate world today. ERP is an integrated software solutions used to manage a company’s resources. Today’s ERP systems integrate planning, inventory, purchasing, engineering, order entry, manufacturing, accounting and human resources.
What is CRM?
CRM stands for ‘customer relationship management.’ Simply stated, CRM is about finding, getting and keeping customers.
CRM is at the core of any customer-focused business strategy. It includes not only software but the people and business processes associated with sales and marketing.
CRM provides a common view of the customer information and will help you increase sales to profitable customers. A CRM application is a single, integrated system that lets information flow freely between different departments.
Do I need a new ERP?
Here are some of the warning signs that your current software is limiting your business growth
1) Increasing customer complaints about poor service
2) Using multiple systems for the same task
3) Failing to get accurate, up-to-date information for decision making
4) Using handwritten notes because it is easier to jot it down than use the current system
5) Having to enter the same data into more than one system
6) Inability to expand the business due to the limitations of the current information system
7) Lost or corrupted data
If you are experiencing any of the symptoms, you are a good candidate for a new information system. The return on investment from implementing an ERP system can be very attractive.
The ERP system will help deliver solid customer satisfaction by improving on-time shipments, automating clerical tasks, reducing inventory and proving solid information to make decision on.
The chaos is eliminated by proper scheduling and material control. Billing and delivery errors are eliminated using system automation. The ERP system lets you ‘BUILD YOUR BUSINESS’ by putting YOU in CONTROL of your ORGANISATION.
Every organization needs a strong foundation and if your financial system is good then for sure the business will flourish.
We at Ilanga Systems can help you strengthen your business, you can get the modules that are important to your business and if you need customization we have skilled developers as part of our team.
Bring a problem and we will find a solution. Get in touch with us on +254 20 2573710/+254 20 2143254