Customer Service Culture

[Contact Centre Summit, Madrid 🇪🇸]
Since AI is running at super speedy pace, expectations are at an all time high.

in fact on one hand customers want almost intant responses / solutions; on the other, most companies are rushing to integrate and scale AI - wisely and effectively.

🎤 It's been great speaking and listening to other great panelists: Sarah Pinilla, Rafael De la Serna, Fernando San Martin, Luigi Di Lello.

A sunny weekend break 🌞