Prima HRM Services Private Limited

Search Engine Marketing Specialist

PPC, SEM, SEO,Google Adwords, Optimization, Campaign Management

Experience 1 - 10 years

Education Any graduate

Function Customer Service/ Call Centre/ BPO

Role
• Technical Support Executive (Voice)
• Customer Service Executive (Voice)
• Telesales Executive
• Telemarketing Executive
Good Command over English Language
Business Accumen
Good Communication Skills

The executive will provide guidance / support via regularly planned multiple touch point communications that includes inbound / outbound calls & emails.
Proactively communicate on a daily basis with customers & ensure quality customer service/support.
Maintain excellent product knowledge and attend all training sessions.
Conduct in a professional and informative manner in all client communications.
Ensure accurate and complete information is captured in customer relationship management (CRM) system during the entire communication process.
Respond to or meet and exceed daily targets in a timely and accurate fashion.
Provide daily / weekly / monthly reports on the key metrics associated with the process.
Provide market intelligence to the team leader & identify process improvement areas.
Work with team leaders to identify challenges to improve overall process ex*****on.
Suggest improvements that can be made to increase efficiency and help meet / exceed goals.
Share expertise and best practices with new recruits and co-workers

Wishing all associates, patrons, partner and all well wishers a Very Very Happy and Prosperous Diwali........ God Bless All of You

Urgent Positions
Prima is hiring Change Management Professionals with 3-4 years experience in Mumbai, Maharashtra, India, with Handling ITIL Change Management Life Cycle with good compensation. Interested individuals send your profile to [email protected]

ITIL - Service Management, ITIL