Simplyfyd Solutions

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Simplyfyd Solutions is for

Simplyfyd Solutions is

Simplyfyd Solutions is Hiring For a Senior Analyst.
Designation : - Senior Analyst( International voice process/Non-Chat/Email support)
Experience: - 1 - 3 Years
Location: - Airoli, Mumbai
Job Description: -
The Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities: -
*Manage the call/chat volume, daily attendance, and program break schedules
*Assist with creation if metrics and targets for services
*Work closely with the operations team to analyze and help improve their delivery processes
*Generate ideas for process and service improvement planning
*Produce daily, biweekly, and monthly internal reports
*Assist with projects and other duties as requested or assigned.
Skills
*Must have Microsoft Excel skills
*Ability to create reports in Excel and forecast results
*Attention to detail and high level of accuracy
*Ability to multi-task, focus, and complete reports for extended periods of time
*Previous call center experience required
*Previous Work Force Management experience required
Job Types: Full-time, Permanent

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Flexible schedule
Health insurance
Paid sick time
Provident Fund
Supplemental pay types:
Overtime pay
Performance bonus
Shift allowance

Required: -
Bachelor's (Preferred)
Experience:
International voice process: 1 year (Preferred)
International BPO: 2 years (Preferred)

You Can share your Cv - with [email protected]
Call Or Whatsapp on - 9081058786