Suma Soft

𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗮𝗿𝗲 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝗮 𝗳𝘂𝘁𝘂𝗿𝗲 𝗰𝗼𝗻𝗰𝗲𝗽𝘁 — 𝘁𝗵𝗲𝘆’𝗿𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗼𝗱𝗮𝘆.

With ServiceNow Virtual Agent, organizations are automating IT, HR, and customer support workflows while delivering faster, smarter, and always-on service experiences.

𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗵𝗲𝗹𝗽 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀:

• Enable 24/7 self-service
• Reduce support costs
• Accelerate request resolution
• Improve employee and customer satisfaction
• Scale automation across the enterprise

𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝗵𝗼𝘄 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗮𝗿𝗲 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆, 𝗮𝗻𝗱 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝘀𝗰𝗮𝗹𝗲.

https://www.linkedin.com/pulse/how-ai-driven-servicenow-chatbots-transforming-enterprise-q7nnf

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗶𝘀 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝗮 𝗰𝗼𝘀𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 — 𝗶𝘁’𝘀 𝗮 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗱𝗿𝗶𝘃𝗲𝗿.

With 80% of customers expecting resolution within 24 hours, reactive support models just don’t cut it anymore.

𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗖𝗦𝗠 𝗵𝗲𝗹𝗽𝘀 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀:

• Automate service workflows
• Deliver seamless omnichannel support
• Empower agents with AI-driven insights
• Proactively resolve issues before they escalate

𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁?

• Lower support costs
• Faster resolutions
• Higher customer satisfaction
• Stronger customer loyalty

Read the article to learn how ServiceNow CSM transforms support into a strategic growth engine.
https://www.linkedin.com/pulse/how-servicenow-csm-transforms-customer-support-from-vavmf

𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗶𝘀 𝗯𝗿𝗶𝗻𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗼 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗱𝗲𝗰𝗮𝗱𝗲𝘀.

Today, 78% of enterprises face more complex operations, and 65% deal with alert fatigue. Traditional ITOM models just can’t keep up.

𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗶𝘀 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗵𝗼𝘄 𝘁𝗵𝗶𝗻𝗴𝘀 𝘄𝗼𝗿𝗸 𝗯𝘆:

• Diagnosing issues autonomously
• Executing real-time remediation
• Learning from outcomes
• Continuously optimizing operations

Organizations using ServiceNow IT Operations Management Services are already seeing real results. They are moving from reacting to problems to running truly autonomous operations.

𝗛𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
Is your IT team still putting out fires, or are they leading with intelligence?

Find out how agentic AI is changing ITOM and why it matters now more than ever.

𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 𝗵𝗲𝗿𝗲:
https://www.linkedin.com/pulse/how-agentic-ai-changing-operations-management-why-matters-1gehf/

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂 𝗰𝗼𝘂𝗹𝗱 𝗰𝘂𝘁 𝟳𝟬% 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗲 𝘁𝗲𝗮𝗺'𝘀 𝗴𝗿𝘂𝗻𝘁 𝘄𝗼𝗿𝗸... 𝘁𝗵𝗶𝘀 𝗾𝘂𝗮𝗿𝘁𝗲𝗿?

That’s what one of our clients did.

• Using ServiceNow Financial Management, we helped them:
• Automate vendor approvals (60% faster)
• Streamline POs (70% time saved)
• Reduce manual errors by 5X

The future of finance isn’t manual. It’s real-time, automated, and intelligent.

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝘀𝘁𝘂𝗰𝗸 𝗶𝗻 𝗯𝗮𝗰𝗸-𝗼𝗳𝗳𝗶𝗰𝗲 𝗺𝗼𝗱𝗲... 𝘆𝗼𝘂’𝗿𝗲 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗯𝗲𝗵𝗶𝗻𝗱.

https://www.sumasoft.com/business-services/servicenow-financial-management/

𝗠𝗮𝗻𝘂𝗮𝗹 𝗳𝗶𝗻𝗮𝗻𝗰𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗗𝗘𝗔𝗗.

If you're still pushing paper, chasing approvals, and stitching spreadsheets together in 2025 — you're not just behind. You're bleeding money.

Top banks and insurers are moving to ServiceNow Financial Management with us at Suma Soft, and here's why:

• 70% faster PO processing
• 60% faster vendor approvals
• 5X fewer manual tasks
• Real-time cash & compliance visibility

• No more siloed systems
• No more audit chaos
• No more “where did that invoice go?”

𝗔𝘁 𝗦𝘂𝗺𝗮 𝗦𝗼𝗳𝘁, 𝘄𝗲 𝗱𝗼𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄—𝘄𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀.

Let’s eliminate inefficiencies and bring visibility where it matters most.

𝘃𝗶𝘀𝗶𝘁: https://www.sumasoft.com/business-services/servicenow-financial-management/

To discover how we can help your finance team move faster, smarter, and stronger.