Dchronicles Infinity Pvt Ltd

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Job Vacancy in Dchronicles Infinity Pvt. Ltd
As Desktop Support Engineer (Field work)

Job Description

Key Responsibilities Duties
• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking or hardware issues.
• Providing technical support on-site or via remote-access systems.
• 4. Nos. of Calls to be attended.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

KPI
• Zero escalation from Customer.
• Minimum 4 calls to be attended per day.
• Zero damage of parts.
• 100% collection of replaced parts.
• 100% Certification complied to related product.
• Daily MIS updation on related ERP as required according to job profile.

Requirements
• Knowledge of Voice, Video, Desktop Laptop Installation.
• Well versed with Windows XP, Windows 7, Antivirus, basic Networking, Wireless technology and email clients like MS-Outlook troubleshooting.
• Ability to handle computer hardware and software issues independently.
• Knowledge of remote and network tools like RDP, Net Meeting, Web-ex, VPN, etc
• Proven work experience as a technical support engineer.
• Ability to troubleshoot complex hardware and software issues.
• Good time management skills.
• Required Bike

Dchronicles Infinity Pvt Ltd Information Technology Company

Business Development Internship.