Quality Mitra

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This ISO9001 Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer
satisfaction by meeting customer requirements. Specific requirements considered essential to the
adoption of a process approach are included in clause no 4.4.

Below Figure gives a schematic representation of any process and shows the interaction of its elements. The monitoring and measuring check points, which are necessary for control, are specific to each process
and will vary depending on the related risks