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Outside the terminal, the ground staff is responsible for: Loading and unloading bags and other luggage to and from the plane. Helping passengers and the flight crew to get on and off the plane by providing the stairs. Indicating to the pilots which taxi spots they should use after the plane has landed.

Baggage and cargo handlers must load and unload passenger baggage, mail, food supplies, commercial freight, or other cargo into or out of the airplane's cargo hold. ... At some airlines, the baggage and cargo handlers also de-ice the aircraft, clean the aircraft's interior and exterior, and perform other pre-flight tasks.

A Front Office Executive controls the flow of people through the organization and ensures that all the receptionists are performing their task in a timely manner. His main duties include answering the calls, attending the guests, overseeing the front office operations and maintaining the contact list of clients.