CII Digital

The choice of the people we make, the training of the staff, instant feedback and uniformity of customer experience across the service centres is how Tata Motors cater to customer-centricity says Mr. R Ramakrishnan, Global Head – Customer Care, Commercial Vehicle Business Unit, Tata Motors.




Confederation of Indian Industry
Future Business Group

Constant listening of various signals from multiple touchpoints is super important to provide excellent customer service, says Mr. Kishore Thota, Director, Amazon India.





Confederation of Indian Industry
Future Business Group

The world has become customer-centric and businesses have no option but to follow, says Mr. Lloyd Mathias, Business Strategist.





Confederation of Indian Industry

Future Business Group

Congratulations to Corteva Agriscience who is recognized for Active in the Others - Large Business Organisation at the CII Award for .

Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India