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Here are the job details:

Job Role: NOC Engineer

Location: Gurugram

Shift Time: Rotational Shift (24*7)

Primary Skills: Candidate must have worked on Server Support incident management, Network Operation Center

Job Description:

-Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond • Collate and interpret information from various sources to help diagnose the issue.

-Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.

-Handle issues of all priority based on impact and criticality. • Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.

-Write end user mass communications, and share them as per process.

-Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis.

-Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.

-Perform infrastructure health checks and flag issues based on impact. • Participate and contribute to CAB meetings for infrastructure changes.

-Performing disaster recovery operations and data backups when required.

-Manage and maintain EM7 & SolarWinds Monitoring Systems.

-Identify problems, and frequently present viable solutions to problems.

-Handle multiple priorities with multiple clients / ability to work in multi-client environment.

-Should be open to suggest and help implement process improvements and development opportunities for self and the team. • Consistently demonstrates good customer service throughout the area of responsibility.

-Co-operate with other teams. Actively encourage strong working relationships with other teams.

-Contribute to service desk teams and share volume for Incidents and request fulfilment.

-Provide user administration support (Account provisioning, User On-boarding/Off-boarding, Access provisioning for specific systems, Grant, Modify, Remove User Access through Active Directory, Terminating User Access for Terminated Employees, User Access Administrator etc, De-provisioning accesses as when requested/required.
Interested Candidate

Pooja Sharma

Talent Acquisition Group- Human Resource | www.incedoinc.com

Direct: 8375000650

248, Udyog- Vihar, Phase- 4, Gurugram, Haryana, 122015

2018 CRN Solution Provider 500 Company

2018 Inc. 5000 Awardee

Here are the job details:

Job Role: NOC Engineer

Location: Gurugram

Shift Time: Rotational Shift (24*7)

Primary Skills: Candidate must have worked on Server Support incident management, Network Operation Center

Job Description:

-Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond • Collate and interpret information from various sources to help diagnose the issue.

-Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.

-Handle issues of all priority based on impact and criticality. • Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.

-Write end user mass communications, and share them as per process.

-Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis.

-Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.

-Perform infrastructure health checks and flag issues based on impact. • Participate and contribute to CAB meetings for infrastructure changes.

-Performing disaster recovery operations and data backups when required.

-Manage and maintain EM7 & SolarWinds Monitoring Systems.

-Identify problems, and frequently present viable solutions to problems.

-Handle multiple priorities with multiple clients / ability to work in multi-client environment.

-Should be open to suggest and help implement process improvements and development opportunities for self and the team. • Consistently demonstrates good customer service throughout the area of responsibility.

-Co-operate with other teams. Actively encourage strong working relationships with other teams.

-Contribute to service desk teams and share volume for Incidents and request fulfilment.
-Provide user administration support (Account provisioning, User On-boarding/Off-boarding, Access provisioning for specific systems, Grant, Modify, Remove User Access through Active Directory, Terminating User Access for Terminated Employees, User Access Administrator etc, De-provisioning accesses as when requested/required.

Interested please share your below details on Given Email id asap:

Total Experience:

CCTC:

ECTC:

Notice Period:

Current location:

Self-rating on communication skills- Average/Good/Excellent:

Available for Zoom Discussion tomorrow 14th June between 12:00-5:00 PM:

Urgent Opening for the position of Team Lead (Email process) at Noida (Sector-2) location with NCPL

Company:- NetCarrots Pvt ltd

Experience:- 1+Years

Location:- Noida (Sector -2)

CTC:- As per the standards

Employment details:

1.Email Process (one should have basic etiquette of writing email)

2.Excellent communication and written skills.

3.Well versed with handling a client escalations.

4.Fixed day shift job.

5.Opportunity to work with one of our premium client in Aviation Industry.

6.No sales target

7.Any Graduate/Undergraduate preferred.

8.Candidates preferred from aviation industry or must have handled international clients.

Note:- Interested Candidates can call us on 0120- 4191972 / 9654826832 or can mail at prigya.thakur@netcarrots .net