Laptop Store

Contact us for laptop service engineer jobs vacancy at Hyderabad -Call 7299956838

Laptopstore t nagar
2,north usman road,t nagar
044 43090025

IT Service coordinator Cum Receptionist

Exp:1year and above
Qualification: UG/PG/DIPLOMA
Job Location :OMR and Velachery.

RESPONSIBILITIES

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Receiving, logging and managing calls from internal staff via telephone and email
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops.
• Analyzes problems (both technical and operational) and arrive at permanent solutions.
• Escalate unresolved calls to the infrastructure support team.
• Log all calls in the Service Desk Call Logging system service Now.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles

• Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
• Assists in the support of administrative computer-based applications.
• Create solutions for the frequently occurring issues and add it to the Knowledge bank
• Product Procurement

Walk in

Laptop store
191,Appa samy Hospital,1st floor,
100 feet Byepass road,Velachery
Chennai-600042

09566219995