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When you shift left by autonomously optimizing ticket handling...
09/08/2021
If you have millions of DATA points you simply can't connect the dots through people. Enter the Robots!
30/07/2021
What customers really want from their MSP?
While most MSPs claim to have adopted some sort of AI tool, they are often confusing rules-based tools such as chat and voice bots without true AI powered by machine learning. In fact, very few MSPs have deployed a true AI tool.
A real AI tool will reduce ticket volumes, resolve problems more quickly, decrease total cost of ownership (TCO), improve the customer experience, and get smarter (become more effective) over time, all without human intervention.
“If you can’t measure it, you can’t manage it”.
What do you think?
How do you measure incident transitions between individuals and groups? How do you identify your Ping-Pongs and ticket hops? Join us for a personalised 1:1 session and learn how to reduce incidents transitions, ping-pongs and ticket hops 👉🏻
We are delighted to introduce Idan P***o, our new ETL / BI developer. We are excited to have Idan join our team as we continue our mission in helping organizations around the world optimize their IT services autonomously. Join us in welcoming Idan to our team!
When you finally get 360° visibility on your ITSM operation.
Folks, let us introduce you to Aliza Bleier.
Aliza is an exceptionally talented person who joined us this month as Head of Customer Onboarding at Deepcoding. Aliza brings with her a wealth of ITSM knowledge! She is results-oriented, communicative and a big-picture thinker with tremendous attention to detail and she is here to help our customers achieve their goals!
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