TechSee

We are excited to join forces with BrightContact in a new strategic alliance! This partnership will bring TechSee’s Sophie AI platform to more enterprises, enabling them to deliver smarter, faster, and more scalable service experiences.

Our Visual Agentic AI is a game-changer for customer experience, especially for industries like telecom, utilities, and consumer electronics where visual context is key. Through this partnership, we will help organizations improve service by integrating real-time visual intelligence and agent assist capabilities into their operations.

Bad data = bad AI.
In CX, if your AI can’t see what’s really happening, it’s guessing.

Great insights from Techsee's Brion Johnson in this CX Today article on why dirty data is quietly killing AI implementations.

🔍 Key takeaway:
If your data isn't structured, validated, or visual, your AI will guess, and often get it wrong.

✅ Brion’s sage advice:
Start with high-impact, visual interactions (like support or warranty claims), where AI can see, verify, and learn with clarity.
📉 Don’t scale AI on shaky data foundations.
📈 Do invest in visual intelligence and real-world context.

Worth the 5-minute read: https://hubs.ly/Q03CvTr_0

Is Your Approach to Dirty Data Killing Your AI Implementation? CX Today covers Contact Center news including Artificial Intelligence, Automation, Customer Engagement Center, Generative AI, Knowledge Management and more.

Whole-home connectivity is no longer a luxury; it's a necessity. It’s a baseline.

When customers ask, “Why can’t I stay connected?”, they don’t care if the problem is the router, the modem, or the house. They just want it to work.

That’s why telecom leaders are rethinking how they deliver and guarantee a full-home experience from day one.

Megan Saucier hosted three experts who have led CX, field operations, and digital transformation at scale to explore the future of connectivity and how Visual Agentic AI is redefining what’s possible across every service channel.

With guest panelists:
Domenico D'Ambrosio of Andiamo Advisory Group, Lawrence Askowitz, and Sourjo Basu

🎥 Watch the on-demand webinar - You’ll never look at the first 90 days the same way.
https://hubs.ly/Q03ztdBL0