Net1 Broadband

🌪️ Storm Amy Update 🌪️

We are currently seeing widespread power cuts across the region as Storm Amy continues. Many of our high sites are now running on emergency battery power to keep services online.

At this time, we are observing around 1,200 customers offline compared to normal, which we believe is mainly due to power outages in individual homes and businesses.

Our network remains operational, and we will post updates here if any major network faults arise once conditions allow safe access.

Please stay safe and we appreciate your patience during the storm. 💡🌧️

— Net1 Team

Our main fibre feed to customers in the area is currently down. Service is currently via our backup circuit from Cavan which does not have the same capacity. We ask customers to conserve bandwidth by not using data intensive applications until this fibre feed is fixed, and until this is so, customers will experience a slower than usual service. We apologise for this and assure you that we are working with our service provider to get this issue resolved.

🚨 We’ve joined 83 organisations from across Europe to oppose a quiet but powerful push to reshape the internet as we know it — all under the banner of the upcoming .

Some of the largest telecom giants, operating in multiple EU countries with magenta logos, orange slogans, and a fondness for bulls and circles, want to start charging streaming services and online platforms simply for delivering traffic to you.

They call it fair contribution.
We call it what it is:
💰 Double-dipping — charging both users and content providers
📉 A threat to smaller creators and cultural voices
🔒 An attack on net neutrality and the open internet

If this goes ahead, it’s not the platforms who’ll suffer — it’s you, the viewer, the listener, the small business owner, the artist — through higher costs, slower access, and less choice.

📢 We’re calling on the European Commission to protect your digital freedom, not hand it over to those who already profit handsomely from our connections.

The internet should remain open, creative, and competitive — not carved up by gatekeepers.

Net1 Update – Post-Storm Update
(07/02/2025)

We’re pleased to report that all Net1 fixed wireless sites have been fully restored since early this week, and our wireless network is now back to pre-storm conditions. Our dedicated teams have been working tirelessly to repair damage at customer premises, including broken antenna poles and twisted aerials. As of today, we have resolved over 90% of the fault tickets received, with nearly all fixed wireless customers now back online.

Unfortunately, the situation with fibre broadband remains challenging. As an ISP, Net1 provides internet services over fibre networks owned and maintained by SIRO, OpenEir, and NBI. These networks suffered significant storm damage, and we are receiving limited updates on repair timelines. Based on what we’re seeing, we expect it could take several weeks before fibre services return to pre-storm levels, but we have no direct control over these repairs.

Addressing Social Media Comments
We are aware of some misinformed posts on social media blaming Net1 for ongoing fibre outages. To be absolutely clear:

We are doing everything in our power to reconnect customers as quickly as possible.
We have no control over fibre repairs, as these networks are owned and maintained by SIRO, OpenEir, and NBI—not Net1.
This applies to ALL ISPs, as no internet provider in Ireland can repair broken fibre poles or cables belonging to these networks.
We understand the frustration of customers still affected by fibre outages, and we share your frustration. If we could fix it ourselves, we would. In the meantime, we continue to push for updates from the fibre providers and will keep you informed as soon as we receive any new information.

Reactivating Fixed Wireless for Affected Customers
Given the widespread fibre outages, we are exploring the possibility of reactivating some of our decommissioned wireless base stations in areas where fibre had previously made them financially unviable. Many customers who switched to fibre may still have their old Net1 antenna installed. If feasible, we may be able to restore service for affected fibre customers via our fixed wireless network.

This will be assessed on a case-by-case basis over the coming week, and we will provide updates accordingly. Re-enabling service in these areas would require site visits, and in some cases, a small reactivation fee to cover spectrum licensing and operational costs.

We appreciate your patience and will keep you informed as we work through these challenges.

Net1 Support Team