VetConsultancy

Workshops in Romania:

Last week, I had the pleasure of conducting two dynamic workshops on "Effective Communication with Clients"—on 22 May in Bacău and 23 May in Bucharest. The sessions brought together passionate veterinary practitioners ready to enhance their client communication skills and elevate their practice.

From interactive exercises to real-life role plays, participants actively engaged in exploring how to build trust, navigate difficult conversations, and deliver complex information with empathy and clarity. The energy, insight, and commitment from everyone involved were truly inspiring.

A heartfelt thank you to Cityvet and VetPlanet for making these events possible through their exceptional organization and generous sponsorship. Your dedication to continuing education in the veterinary field makes a real difference!

As companion animal veterinarians you will sooner or later be faced with client complaints. The stress and unpredictability of these situations can be the source of a good deal of frustration for you and your team.
Adopting a step by step process in managing pet owner complaints will help to increase your confidence in managing challenging situations with clients and develop your ability to turn each client's complaint into an opportunity.
Join me on Wednesday 3 July for a webinar on Dealing with Anger and Complaints in Veterinary Practice hosted on the VET EXPERT ACADEMY global platform!
VET EXPERT ACADEMY provides the latest scientific achievements and innovative solutions in modern veterinary medicine.
Presenter : Elli Kalemtzaki, DVM, Certified Coach & NLP Practitioner
Title: The opportunity behind the obstacle: Dealing with anger and complaints.
📆 Date: 3.07.2024
⏰Time: 3PM CET
Register for this event at: https://lnkd.in/diZVUGNb

Σεμινάριο για κτηνιάτρους και την ομάδα τους!
Έρευνες δείχνουν ότι ένας από τους σημαντικότερους λόγους για τον οποίο κάποιος αλλάζει κτηνίατρο είναι ότι αντιμετώπισε κάποιο πρόβλημα στην επικοινωνία του με την ομάδα του κτηνιατρείου.
Αν πιστεύετε ότι χρειάζεστε μια νέα προσέγγιση στην επικοινωνία σας με τους πελάτες σας, τότε το Σεμινάριο Αποτελεσματικής Επικοινωνίας με τον Πελάτη είναι για εσάς και την ομάδα σας!

Εγγραφές στον παρακάτω σύνδεσμο:
https://vetpointseminary.com/seminar/%ce%b1%cf%80%ce%bf%cf%84%ce%b5%ce%bb%ce%b5%cf%83%ce%bc%ce%b1%cf%84%ce%b9%ce%ba%ce%b7_%ce%b5%cf%80%ce%b9%ce%ba%ce%bf%ce%b9%ce%bd%cf%89%ce%bd%ce%b9%ce%b1/?fbclid=IwAR1xcrc7XUN_QTX9VtE93jdQT5vtrOdQjrl605VkLQ0If_UpOl8dek43Hqk_aem_AT7-0z2BoWEoHAd9GteOqYBEsjAm67ADfgsaxczujg44oJoyjZeu3iH6Ox231u1hvdyODbyNuicD7B2XbDN3rSAN