SimComm Ltd.

https://www.cio.com/article/3441361/to-kick-start-ai-projects-think-minimum-viable-intelligence.html

To kick-start AI projects, think "minimum viable intelligence" AI systems don't need to be perfect to be put into production. They just need to be better than humans.

8 ways the cloud is more complex than you think The cloud may spark automated push-button fantasies, but the reality of shifting to cloud services is quite a bit more complicated.

Contact Center Executive Outlook on 2020 and Beyond Across industries, research reports are predicting that businesses can expect more change in the next five years than in the last 50. That certainly seems true enough in the contact center world where the pace of change has been accelerating exponentially—often with dizzying effects for the three ...

Dun & Bradstreet on Reducing Agent Effort for a Better Customer Experience Easing workflows to make agents more effective and engaged