Visiting Angels Manchester East

Temporary Communication Update

Dear Staff and Clients,

Please be advised that our office is currently experiencing an internet outage, which is affecting our usual communication systems.

The issue has been reported, and we are currently awaiting a response from the building owners so that service can be restored as soon as possible.

In the meantime, if you need to contact the office urgently, please contact Badar directly by phone or via WhatsApp.

Please note that today’s staff meeting will still go ahead as planned.

Thank you for your patience and understanding. We apologise for any inconvenience caused and will provide an update as soon as our internet service has been restored.

Thank you

Management

Dear Angels,

We're pleased to introduce our new Suggestion Box in the office.

Your ideas, feedback, and suggestions are incredibly important to us. Whether it's something we can improve, a new idea you'd like to share, or feedback on how we can make Visiting Angels an even better place to work and provide care, we'd love to hear from you.

All suggestions are welcome and can be submitted anonymously if you prefer. We will regularly review every suggestion and, where possible, put your ideas into action.

Your voice matters, and together we can continue making Visiting Angels the very best for our clients, our Angels, and our community.

Thank you for everything you do. 💙

Thank you to everyone at Head Office for the beautiful flowers and anniversary card. It was a thoughtful gesture and very much appreciated by both of us.

Reading the card gave us an opportunity to reflect on the journey we have been on. Like any successful business, there have been challenges and difficult moments along the way, but looking at what we have achieved together reminds us that the struggle has been worth it.

We are incredibly proud of the team we have built at Visiting Angels Manchester East, particularly Jodie and the Angels who work tirelessly every day to provide outstanding care. To be recognised as one of the best providers in the region is something we do not take for granted.

It is also meaningful to know that people recognise the hard work, commitment and passion that Badar and I have invested behind the brand. Visiting Angels Manchester East is more than a business to us; it is something we have built with dedication, resilience and a genuine desire to make a difference in people’s lives.

A special thank you to Bella for her support, kindness and thoughtfulness. Your support has always been appreciated and did not go unnoticed.

Thank you again for thinking of us and for helping make our anniversary that little bit more special.

Badar and Roxie Usmani

During one of our Registered Manager meetings at Head Office, the use of fidget toys was discussed as a simple but meaningful way to support individuals who may experience anxiety or feel overwhelmed.

Following this conversation, I proposed introducing a small selection of sensory and fidget resources within our office environment to support both our office team and our angels.

At the heart of our business is compassion, understanding, and person-centred support. While we are dedicated to supporting the people we care for, it is equally important that we create a calm, supportive, and nurturing environment for our staff and colleagues, too. Small tools such as these can provide comfort, grounding, and reassurance during busy or stressful moments, helping to promote well-being, emotional regulation, and positive communication.

We want everyone who walks through our doors to feel safe, supported, valued, and understood, and these resources are another reflection of the caring culture we continue to build together.