RedQuadrant

Know your story. Understand how organisations actually behave. Look at the informal, purpose-driven spaces for learning and change. Jane Exkford has a lot of lessons for anyone who cares about https://buff.ly/Gy8YCzl

What do we mean when we say 'relational' in public services? https://bit.ly/3NaAudc

What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is… | Benjamin P. Taylor | 27 comments What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is ordered. - A transactional world says: make your request, I’ll process it how I choos...

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help:

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. I’ve sketched a way to think about this: not a maturity model, a ladder of… | Benjamin P. Taylor Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. I’ve sketched a way to think about this: not a maturity model, a ladder of degrees of relationality. It’s diagnostic, and a way to plan movement. If we see relationality as ...