Design for Geeks
Share
02/09/2019
Facebook live from last week: the UX of copy and forms, as well as a rant on images.
Facebook Live: the UX of copy and forms, and a rant on images 31 August 2019: a Facebook live on why the UX of copy and of forms! is so important, interspersed with a rant on images and why photographers are right to de...
30/08/2019
Going LIVE at 3pm CET / GMT+2 with the highlights of this week, from the web, the Design for Geeks Facebook group and more!
The third step in the UX process is the optimisation of user experience. And UX optimisation is a never-ending job: we can only know for sure what the people that use our websites *really* want or feel about it, only *after* we’ve asked them directly.
Our good friend Paul Lacey from the Dickiebirds agency joined Design for Geeks again today, for the third part of the ‘UX for Everyone’ interview series.
Paul and Piccia look at a real-world case study and find out how to optimise the UX – with live epiphanies. Watch! Watch! Watch!
Do you charge your clients without warning them?
The more I look at the world through UX eyes, the more I notice practices that could be massively improved.
UX is everything: not just your website or app design. It's every single way in which your customers experience your brand.
Two years ago I took out a subscription for a social media help-type product. I used it a few times and didn't think it worked for me. I cancelled it.
The CEO of the company got in touch with me (we frequent the same circles) and persuaded me to give it another try. So I didn't claim the refund and kept the product.
However, it *really* didn't work for me: I tried it a couple of times more and then shelved it.
I never gave it another thought.
I had no idea I had bought a subscription, though.
So today – 2 years later – out of the blue, I got charged 40USD. For a product I don't use and that I had completely forgotten about.
Paltry sum, yes, but: really? without warning? how is that acceptable?
The company is kosher and they are good people. They just haven't thought this one through.
I've made a promise to myself that I'll *always* make sure that product renewals are preceded by a reminder email.
Do you charge your clients for renewals without a reminder?
Click here to claim your Sponsored Listing.
Category
Website
Address
101-111 Kensington High Street
London
W8 5SA
