Poly AI
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✋ Interruptions are a natural part of conversation.
Some interruptions are useful. If somebody offers you a drink, they may go on to list ‘tea, coffee, water, juice, beer…’ If you don’t want a drink or you want one that’s already been listed, it's easier for both parties if you just interrupt.
Other interruptions are less useful, making conversations harder than they need to be.
When it comes to allowing customers to interrupt AI agents, there’s no hard and fast rule. That’s why we created the customer barge-in feature.
With customer barge-in, you can decide whether customers should be able to interrupt your AI agent, or not, depending on what makes most sense for your particular use case.
12/02/2025
🤨 How do CX leaders really feel about AI, and do contact center agents feel the same way?
Damien sits down with Kylie Whitehead, Senior Director of Brand at PolyAI, to unpack insights from two major surveys on customer experience trends and contact center leadership.
Tune in and find out more about:
📊 The evolving role of CX leaders and their outlook on AI
🤖 How contact center agents actually feel about automation
🔮 What the future holds for AI-driven customer interactions
Don’t miss this conversation. Listen now: https://bit.ly/4gGUTz0
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