TOP Network

Operations & Reservations Assistant - Full Time | Part Office (Surrey/Sussex) Part Hybrid

B2B specialist tour operator seeking a Operations & Reservations Assistant.

Role Summary
• Liaison with business customers and suppliers to ensure reservation & booking administration is completed accurately and in a timely manner.
• Hands-on approach to problem solving whilst maintaining the company’s high standards for both supplier and customer satisfaction.

Desirable Experience
• A good understanding of USA and Canada geography.
• Previous experience in travel and in a Reservations/Administration role

Essential Experience and Skills
• Sales focused
• Methodical and attention to detail
• Problem solving skills - ownership
• Ability to work in a team and independently
• Strong written and verbal communication skills
• Work well under pressure and in a busy environment

Key Tasks & Responsibilities
• Processing bookings via website, in-house booking system and supplier portals.
• Answer customer and supplier queries via shared mailbox and telephone.
• Liaise with suppliers and tour operator clients to confirm reservations and ensure every enquiry is converted to a booking.
• Assist to resolve pre-departure issues as well as any in-resort.
• Ensure department deadlines and agreed service levels are achieved.
• Process post-booking cancellations & amendments via website, in-house booking system and supplier portals.
• Collate, check and issue arrival documentation to tour operator clients.

Interested? – email us at [email protected]



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Wishing our travel industry partners and colleagues a wonderful Christmas holiday season, and a new year filled with peace, health and success

Business Development Manager
Permanent, employed - or - consultancy basis

Established B2B travel seller offering a senior role lead.
Candidate would be responsible for managing the Product team, expanding product inventory and working with existing and developing new B2B clients.

Role to also include taking a senior lead in reviewing and developing IT projects, including system integrations, further customer facing website developments and expanding upon dynamic pricing/connectivity plans.

Sussex: Mixed office and remote WFH option.

Interested? - [email protected]

Photo by Kaleidico on Unsplash

Freelance – SEO Expert | Flexi-Part Time

Small specialist UK tour operator is seeking a freelancer to manage their SEO and management of paid advertising/PPC activities. Likely required for a couple of hours per week but time/day very flexible. Might suit the right person as a part-time add-on role to their other work commitments.

Interested? – email us at [email protected]

Photo by Myriam Jessier on Unsplash

Project Manager – Consultancy | Contract term| 1-2 days per week

Seeking an experienced field expert/project manager who can assist a UK based tour operator with organising and coordinating two or three ongoing projects. One or two days per week for up to 6-months.

First project management activity is for further system integration and expansion of xml/channel manager connections to allow dynamic pricing feeds from suppliers.

Could this exciting consultancy role be for you?

[email protected]

Photo by Headway on Unsplash