RyderSlade Recruitment

If you love helping customers and have fast, accurate keyboard skills we have an exciting temporary to permanent opportunity to start immediately. As a Customer Order Processor you will join this well established business, talking to customers and processing a high volume of orders at this extremely busy time for the team. You will have great communication skills, fast and accurate keyboard skills and be in a position to consider a temporary to permanent opportunity.
The role:
• Processing a high number of customer orders via email, telephone and mail order.
• Providing first class customer service by taking accurate details of orders, processing them through the system and taking payment.
Skills and Experience:
• Ideally you will have previous customer service experience from a phone and email-based role, although retail experience will be considered.
• You must have fast and accurate keyboard skills and be able to input data as you are listening to calls.
• You will have strong organisational skills and be able to maintain and calm and professional attitude at all times.
• Strong IT skills including Word, Excel and Web literacy.
Our client is based in Newton Abbot and is looking to recruit an additional team member to join them at a time where they are seeing exciting growth.
The role will initially be on a temporary full time basis with a view to leading to a permanent opportunity with the company.
Work pattern:
Working hours (37.5 hours a week) will be scheduled between 8am and 18.30 Monday to Friday.
However, the customer service team operates Monday to Sunday 8am to 8pm and candidates will need to be flexible depending on operational needs.
This role will ideally be office based, but depending on government guidance at the time may initially be based from home. (Details of the extensive health and safety measures in the office will be shared during the recruitment process)
Parking on site.

Are you are an experienced Receptionist with outstanding customer care and professionalism as second nature? Would you like to take the next step in your career and work in an exclusive dental practice, coordinating a valued portfolio of clients and the practice’s non-clinical relationships?

We are looking for an outgoing, positive and customer-focussed candidate to join a vibrant and professional team providing outstanding customer service to new and existing clients. Based in their exquisite city centre surgery, this is a great opportunity to join a successful and growing private dental practice and play a key role in their highly skilled front of house team.

Ideally you will have a background in customer relations within a clinical setting but, more importantly, you will be empathic and commercially-focussed; committed to providing first class customer care.

Duties will include:

Managing the busy appointment diary for the practice.
Managing all enquiries from new clients, providing information on services offered by the practice, booking appointments and sending out welcome packs.
Proactively coordinating the client experience and follow-up treatment plans and appointments.
Confidently promote the range of services and treatment options available.
Manage the reception, client lounge and provide a first-class front of house experience for all patients.
Skills and experience required:

Ideally you will have experience in a front of house role from a dental or medical practice.
You will be a natural communicator with a high level of emotional intelligence; able to build trust and rapport within a professional environment.
An exceptional organiser you will be able to juggle several tasks at once whilst still providing seamless customer service.
You will be IT literate with an ability to work to regulatory standards and within strict guidelines.
You will be confident and able to proactively communicate products and services to clients, enjoying the opportunity to work towards shared business goals.
This is a great opportunity to be part of a practice which is growing and offering an exclusive, unparalleled service to its customers. If you would like to join the team at this exciting time and play a key role in its impressive journey please contact Jo or Katie for an informal chat.

Working 35 hours a week over 4 days (Monday, Wednesday, Thursday and Friday)

1 Saturday a month (with hours to be taken in lieu during that week)

25 days holiday plus Bank Holidays

Due to the nature of work this role cannot be performed remotely. Extensive Covid-19 precautions are in place and details will be provided during the recruitment process.