Click4Assistance

How the University of East Anglia Improved Student Communication with Live Chat - https://buff.ly/vQfsiHp

As a modern institution with a strong focus on student experience, UEA continually reviews how it communicates and engages with students throughout their journey. This commitment to improving accessibility and responsiveness led the university to review its communication channels and identify new ways to support prospective and current students more effectively.

Bridging the Gap Between Conversation and Transaction - https://buff.ly/9o8bGZy

Nobody can dispute customer expectations have changed dramatically. Whether booking services, paying invoices, or completing purchases, customers expect transactions to happen instantly and with minimal effort.

Click4Assistance’s smartCast functionality has been designed to help organisations create more seamless journeys during customer live chat interactions. The functionality allows any URL (including payment portals) to be embedded for display during the conversation.