Feedbackly

🚀 Ready to sell the future of CX? We’re hiring a Sales Manager in Finland!

Join Feedbackly, the front-runner in emotional experience measurement and analysis, shaping the future of customer experience both in Finland and globally. If revolutionizing how businesses connect with their customers excites you, and you’re a pro at building relationships in a fast-paced 🔥, fun team—this is your chance to make an impact.

Apply now 👉 https://hubs.li/Q02ZM_2H0

Finnish Commerce Federation (Kaupan Liitto) has conducted research to determine which web stores Finns 🇫🇮 love the most. Congratulations to Musti Group, Musti ja Mirri Oy, Peten Koiratarvike Oy, Varusteleka, and all the other listed CX front-runners! It's also nice to see a food eCommerce store listed among the best by consumers for the first time. That's the way to go! 🏆

We are honored by your trust in us to help you provide the best experiences. Thank you for your long-term collaboration. Let's create even more and better experiences! 🙌 😊 🚀

Read the full article here:

Kaupan liiton selvitys: Suomalaiset arvostavat kotimaisia verkkokauppoja – parhaimmiksi nousseiden listalla tänä vuonna uusi tulokas | Kauppa Kaupan liiton selvityksen mukaan suomalaiset asiakkaat arvostavat kotimaisia verkkokauppoja. Parhaimpien verkkokauppojen joukossa on vuodesta toiseen samoja kotimaisia erikois- ja brändikauppoja…

Finnish clothing retailer Kekäle is a prime example of a company that does their very best to make customers happy. To know if they have succeeded in it, they simply ask customers about their feelings! 💚

Kekäle has found that the Emotional Value Index (EVI) provides more insight about their customer experience than NPS. If customers feel joy or trust while shopping, they are 40% more likely to make a purchase than if they feel irritated or sad.

Read full article here (in Finnish):

Iloinen asiakas ostaa helpommin – vaatekauppaketju Kekäle mittaa asiakkaiden kokemusta tunneindeksillä Positiivinen tunnekokemus näkyy myös konkreettisesti yrityksen liikevaihdossa.

Our international webinars continue in 2024. Let the year begin together with an amazing and passionate CX expert Justyna Jakubczyk from CX House. Justyna is accompanied by Feedbackly's Jaakko Männistö to discuss our favourite topic - 💛

Speak Polish? 🇵🇱 Welcome to join us and save your free seat here 👉https://hubs.li/Q02hd5Mx0