Capital Technology

We are looking for an active Call Center agent that will be the liaison between our company and its current customers and potential customers using B2B data. The successful candidate will be able to accept ownership for effectively generate leads and identify customer needs in terms Hardware requirements and Software requirements.
Responsibilities
• Manage large amounts of outbound calls
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level in terms of technical and communication
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous experience in a call center role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with call center agent process and lead generation
• Have a proven experience at information technology and HP, dell, Microsoft products
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Provide call daily report
• Team player