Hagen Human Capital

Tech Support Engineer (L2) -

World-class product that helps businesses around the world.
One of the fastest-growing companies!

Your tasks:
Investigate complex, technical issues that arise.
Crawl through logs, database entries.
Networking (on level 1, 2) - SIP, TCP/IP.
Answer technical support requests via email, chat, and phone.
Help guide some customers through the technical setup process.
Collaborate with our engineering team to solve more complex issues.
Update knowledge base and troubleshooting documentation for internal and customer use.

What do you need to have:
Strong problem-solving, investigative, decision-making and critical-thinking skills.
Ability to investigate, simulate and recognize technical problems.
Ability to read logs ( , Elastic, etc.) and databases ( , ).
Knowledge of (SIP protocol) is a big plus.
Degree in a technical subject (students are welcomed as well).

What else can we offer:
Being part of a great team of experienced people which is building a world-class product.
An opportunity to grow and achieve great things.
Small team where everyone can stand out. You have a chance to grow professionally and personally.


Email me on [email protected] for more details!

We are looking for a Support Engineer (3rd level support) in Prague, Hradec Kralove or Ostrava.
If you have experience with a helpdesk and ticketing systems and are able to understand complex applications, reach out and i will give you all the details.
The role comes with a nice package of salary and benefits.
Please note that the applicants must be EU citizens or have residence in Czech Republic.
Thank you and have a nice Friday 🙂