StilFresh

Cargo claims typically arise when goods are lost, damaged, or delayed during transportation. Here are the main types of cargo claims:

1. Damage Claim
Filed when goods are delivered in a damaged condition.

The damage can occur due to mishandling, poor packaging, or accidents during transit.

2. Loss Claim
Made when cargo is entirely or partially lost in transit.

Common in cases of theft, misplacement, or accidents resulting in total destruction.

3. Shortage Claim
Occurs when part of the shipment is missing upon delivery.

Can be due to pilferage, miscounting, or loading/unloading errors.

4. Concealed Damage Claim
Damage is discovered after delivery, often when goods are unpacked.

These are harder to prove and may require immediate notification after discovery.

5. Concealed Shortage Claim
Similar to concealed damage, but involves missing items discovered after delivery.

Requires prompt reporting to the carrier.

6. Delay Claim
Filed when the cargo arrives later than agreed, causing financial loss.

Valid only if time of delivery is contractually binding (especially in time-sensitive shipments).

7. Contamination Claim
Arises when cargo is tainted or polluted during transit.

Common with food, chemicals, or pharmaceuticals.

8. Temperature Abuse Claim
Filed when perishable goods are exposed to incorrect temperatures.

Can occur due to re**er (refrigerated container) malfunctions.

If you are experiencing any of these issues with your cargo, you can contact StilFresh today at www.stilfresh.co.uk

your fruit shipment arrives damaged, take action quickly to protect your rights and minimize losses. Here's a step-by-step guide on what to do:

1. Inspect & Document:
Check for damage, take photos/videos, and note issues on delivery documents.
2. Gather Evidence:
Collect temperature logs, container data, and relevant documents.
3. Notify Parties:
Inform shipping line, freight forwarder, exporter and insurance company.
4. Joint Survey:
Request an independent surveyor to assess damage and liability.
5. File Claim:
Submit a formal claim to the carrier or insurer with supporting documents.
6. Salvage & Review: Document usable cargo and investigate the cause to improve future shipments.

By following these steps, you can protect your rights, minimize losses, and refine your shipping processes.

Visit our website for more information: www.stilfresh.co.uk

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